Inclusive Business Assessment

How Welcoming Is Your Business?

Creating a welcoming business is not just about intention. It shows up in how customers are treated, whether people can access your services, what your marketing communicates, how employees are supported, and what you expect from contractors and vendors.

This 5 to 7 minute assessment will help you identify:

  • Where your business is already creating a welcoming experience
  • Where customers, employees, contractors, or partners may encounter barriers
  • Your strongest business practices and greatest opportunities
  • Practical actions you can take over the next 30 to 90 days

Start your assessment

Your information connects your responses to your assessment submission. Bosco Consulting does not sell or rent your information.

Please answer based on what your business consistently does today, not what you intend to do in the future. This is a practical self-assessment and is not a legal or accessibility compliance review.

Customer Experience

What happens when someone does business with you?

Do you and anyone who interacts with customers know they are expected to use the name and pronouns a customer provides?
Have you reviewed your customer-facing forms, sign-up fields, intake forms, or account records to remove unnecessary assumptions about a person's gender, title, relationship, or family structure?

Examples include requiring Mr./Mrs., only offering husband/wife, unnecessarily asking gender, or requiring a legal name when a preferred name could also be collected.

Does your business have a clear process for responding when a customer reports disrespect, discrimination, or an access barrier?
Accessibility & Access

Can people access what your business offers?

If you do not control a physical customer location, select Not applicable to my business for the physical access question.

Can a customer enter your primary customer-facing location and reach the main area where you provide service without encountering stairs or another physical barrier that does not have an accessible alternative?
Can a customer easily find at least one way to tell your business that they need an accommodation or a different way to access your service?

This could include a phone number, email address, contact form, registration question, or another clearly identified option.

Has your business completed a basic accessibility review of its website and digital content within the past 12 months?

This could include checking image descriptions or alt text, captions, readable text, color contrast, forms, links, and keyboard access.

Marketing & Communication

Who can see themselves as a customer?

When your marketing includes images of people, do those images regularly reflect different ages, races, genders, body types, and people with disabilities when appropriate to your audience?
Have you reviewed your website, marketing materials, and social media language to remove unnecessary assumptions about a person's gender, relationship, family structure, age, ability, or background?
When accessibility information could affect someone's ability to participate, do your website, event materials, or customer communications explain available accessibility features or how to request an accommodation?

Examples include accessible entrances, seating, captions, interpreters, dietary needs, parking, virtual access, or whom to contact.

Employees & Workplace

Can different people join your organization and succeed there?

If you do not have employees, select Not applicable to my business for this section.

Do your job postings clearly explain how an applicant can request an accommodation during the hiring process?
When hiring for the same position, do you evaluate candidates using the same job-related criteria?
Do employees know exactly how to request a workplace accommodation or change they need to perform their job?
Do employees have a clear way to report concerns about disrespect, discrimination, harassment, or exclusion?

Employees should not have to guess whom to contact or how concerns will be handled.

Contractors, Vendors & Business Partners

Do outside partners reinforce the experience you want to create?

When a vendor or contractor will interact with your employees or customers, do you clearly communicate your expectations for respectful conduct?
When a vendor or contractor affects how customers access your business, do you confirm that they can meet the accessibility needs or requirements you have identified?

Examples include event venues, website developers, caterers, transportation providers, facilities contractors, marketing firms, or technology providers.

When looking for new vendors or contractors, do you intentionally consider businesses beyond your usual network?

This could include small, local, minority-owned, women-owned, LGBTQ+-owned, veteran-owned, or disability-owned businesses.

Leadership, Policies & Improvement

Is being welcoming built into how you run the business?

Does your business have a written statement or policy that prohibits discrimination and sets expectations for respectful treatment?
Before introducing a new service, event, policy, website feature, or location, do you consider whether it could create barriers for customers or people working with your business?
Within the past 12 months, has your business made at least one change after receiving feedback about accessibility, respect, belonging, or the customer or employee experience?
One Last Step

Tell us a little more about you.

You have completed the scored portion of the assessment. Add the details below before viewing your personalized results.

Your Welcoming Business Results
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Your category scores

Your practical next steps

Your information and assessment summary were submitted to Bosco Consulting.

Your score is based on your own responses and is intended as a planning tool, not a certification or legal compliance determination.

Ready to Identify Your Organization’s Next Priority?

Once you complete the assessment, you may find you need guidance in rethinking your employee engagement and hiring plan or how you market to prospective clients. Bosco Consulting can be your guide; helping your business thrive with training, leadership development, or business plan strategy.

Schedule a Consult to Discuss Your Business Needs

Experience You Can Trust

Organizational challenges are rarely solved with a generic training, a one-size-fits-all plan, or another document that sits unused after the meeting.

Bosco Consulting brings practical leadership, organizational change, culture, and people-development expertise to every engagement. We help organizations understand what is getting in the way, identify the right priorities, and give leaders and teams tools they can apply in their everyday work.

Led by Jennifer Bosco, EdD

Jennifer Bosco is the Founder and Chief Transformation Strategist of Bosco Consulting. She brings more than 15 years of experience helping leaders, teams, and organizations navigate change, strengthen workplace culture, improve communication, and move from stated values to consistent action.

Her work draws from experience in organizational change, leadership development, business and partnership development, sales leadership, training, fundraising, team effectiveness, and workplace belonging.